James Manning

BofA’s got a twitter account for helping people out (nice they’re at least trying) – see http://twitter.com/BofA_Help

There’s 2 things that jump out at me on their page: the team photos on the left and their “team picture” profile pic:

The things I noticed about those:

• Georgann (^gs) is the only one not smiling in the first set of team member pictures

• Seriously, it’s a picture of you going up on the internet, and it’s in an official corporate capacity.  Could you at least pretend to smile long enough for a picture?  If you hate the job that much, perhaps it’s not right for you?  Admittedly a lot to infer from a pic, but still :)

• Source pic is @ http://a3.twimg.com/profile_images/516972593/team_avatar.jpg
• I copied it above just in case it changes or gets removed

• You guessed it!  Georgann!
• One could argue she took the profile pic and perhaps she’s the team’s lead/manager, but getting someone else to take the picture (or using the camera’s timer) and making sure the whole team is in the profile pic seem like pretty simple things to accomplish, I would think. :)

The message that comes across is a bit like “Welcome to Bank of America!  We’re happy to help!  Well, about 83% of the time, but still!”

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