Our online support needs to suck less

Josh stuck it out and used just our web interfaces to try and get a hotfix.  I can confirm that the phone-based support is pretty quick, but given what he went through, I’m glad I just went ahead and picked up the phone back then.

260 Minutes: Success!!! VS Launches, VB.NET projects are now more performant, and there are other side-effects I can see. 

Source: How hard is it to get a hot fix from Microsoft? It’s not easy online.